Sparse room, no breakfast, endless noise, good views
22/09/2016 KathyW201, Australia
We arrived and were checked in but told the hotel holds $50 on a credit card for 'incidentals'. That was a first strike. We were not given any breakfast vouchers or informed about breakfast so I assum... more
We arrived and were checked in but told the hotel holds $50 on a credit card for 'incidentals'. That was a first strike. We were not given any breakfast vouchers or informed about breakfast so I assumed it wasn't provided.
We checked in, were sent up to the room which was full of cleaners. They rang reception to say they needed an extra 20 minutes. We had no choice but to leave our bags and so went off to have a drink. The golf club is lovely, beautiful views over the greens and to the ocean.
We went back to the room, the plastic 'key' didn't work so it was back down the elevator where I was asked if I had used it properly and turned the door handle correctly. I do know how to open a door. It was replaced, door opened to a cleaned room but we had no time to spend on the enormous balcony as we had to get to the IPAC theatre.
Came back after 6.00 to thumping loud music from the room next door. As it was 6pm we figured it would stop but by 8pm it was still going so we phoned reception who promised to send someone up. It was so loud it was like a nightclub. Unfortunately, this music started up again at 4.30am - just as loud. I immediately phoned 'reception' which was answered by an off-site security guard who appeared very reluctant to do anything about it. I stuffed tissues in my ears and tried to sleep.
We had dinner in the golf club which was wonderful - great food and a substantial discount because we were hotel guests. Same with the drinks - a great discount.
Anyway, back to the room, it apparently has Foxtel but none of the channels worked. The only light is glaring overhead lights - the room has no lamps which I found quite strange and made the room lack ambience. Towels were small and thin but the bathroom was large, water pressure excellent and hot water plentiful.
We left early as we assumed there was no breakfast but on checking the receipt later I found we had a 'bed and breakfast package'. It would have been nice to have been told we were charged for that.
As of today, my $50 for 'incidentals' is still not refunded.
Overall a beautiful view but the noise from the room next door, lack of information from reception and drab room furnishings mean I probably won't return. less