"Luxury Escape Disappointment"
20/09/2016 amy496, Launceston, Australia
We booked a 2 night getaway through Luxury Escapes. The place looked like a cheap and nasty motel. It was not well sign posted so we were not sure where reception was. We arrived 20 minutes early and ... more
We booked a 2 night getaway through Luxury Escapes. The place looked like a cheap and nasty motel. It was not well sign posted so we were not sure where reception was. We arrived 20 minutes early and were told that the room was not ready (which was fine) but the attitude of the person on reception was atrocious and she would not give us a time when the room would be ready. We returned 2hrs later, the floor was still wet and slippery from the cleaners. The room was nice enough but we were on the ground floor RIGHT next to the drive way for a bottle-o. We had a $50 meal voucher included. I ordered the Thai Beef Salad, it was disgusting, there was very little meat and the salad had no dressing, it was unediable, no one checked on us and when we left a full meal behind no one cared, I ended up eating half of my hubby's steak. The breakfast which was included was no better, the Hollandaise sauce was split, my pancakes we wet underneath and there was no cream and only two strawberries. There are posters everywhere telling you what you are not allowed to do, it has a very negative vibe. Their "free wifi" is locked down so much you can barely use it and have to go back daily for a new access code. There is a heat pump that does not pump heat, we were cold the entire time. Overall the experience was very average, I would not recommend it as a Luxury escape, it is mutton dressed as lamb. But it was clean and the room was spacious. less