go somewhere else
01/04/2016 James M, Belfast, United Kingdom
very sad to say this hotel is the worst my self and wife have stayed in needs to be rebuilt and the staff all given the boot now rust on taps floor carpet dirty and in need of replacing now bathroom d... more
very sad to say this hotel is the worst my self and wife have stayed in needs to be rebuilt and the staff all given the boot now rust on taps floor carpet dirty and in need of replacing now bathroom destining to use the beds well past there sell by date the hotel needs a major clean inside and out the staff are so far up them self's you would think them the guess not one had a smile on there face i have been in business a long time and would never allow this lot near the public if you asked for help in any matter it was to much trouble for them the woman that dose the beauty and spa should go and learn some manners and respect for the customers not only shall we not be back but shall never use the best western group again very sad to say less
Kay P, Manager at Best Western Premier Seehotel Krautkraemer, responded to this review
thank you very much for your stay in our BEST WESTERN PREMIER Hotel Krautkrämer and your comment after your departure here on the Homepage of Tripadvisor.
We feel very sorry about, that we do not reach your expectation for your stay with us in our hotel. Please accept that we will not comment every item of your comment, but we understand, that your expectation was completly different to our offered service and offered facilities. We notice your evaluation of our staff, also in the Beauty and Spa area, where we do not find an appointment with you in our data, and will inform them about your point of view of our behavior and "bad vibes", starting with myself.
Dear Sir, we are deeply sorry, that we are the reason for, that you will never choose one of our Best Western Hotels for future overnight stays, so we can only hope, also for our colleagues, that you accept our apology and think about a "second chance".
With best regards
BEST WESTERN PREMIER