Lovely Inside...But Hard to Find w/o GPS!
25/04/2016 teacherkh, Atlanta, Georgia
As of April 24th, 2016 when we stayed at the hotel, the exit off the A4 was closed due to construction; so if you don't have a GPS, the hotel is very hard to find. Google Maps didn't prove helpful to... more
As of April 24th, 2016 when we stayed at the hotel, the exit off the A4 was closed due to construction; so if you don't have a GPS, the hotel is very hard to find. Google Maps didn't prove helpful to us; but, thankfully, Christophe at the front desk was wonderful and guided us there which was great since even the sign on the street is so small that you can easily miss it. Once we got inside the hotel, we were amazed at the lovely facilities, our room (#307), and the great breakfast! My husband even got a lovely gift for being a BW Rewards member. When we left the hotel the next morning, we found out that getting back on the A4 is really simple since the on-ramp is still open. less
71762, Leiter Gästebetreuung at BEST WESTERN Hotel Koeln, responded to this review
we thank you for your booking at our hotel in Cologne and your survey regarding your last stay at the BEST WESTERN Hotel Köln.
We are very happy about your 4* review and the kind comment.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.
We hope you will come back and see us again very soon.
If we can be of assistance in the future, please don't hesitate to contact us.
Our serviceteam wishes you a wonderful weekend.
With kind hospitality & Best regards from Cologne
Guest Relation Management
BEST WESTERN Hotel Köln