Average business hotel lacking dining facilities
06/07/2016 StoneTraveller1955, Stone, United Kingdom
The room is what you would expect for a business-type hotel and breakfast was good, although pricey. It states in the description that there is a restaurant. Well, beware. I arrived early evening to b... more
The room is what you would expect for a business-type hotel and breakfast was good, although pricey. It states in the description that there is a restaurant. Well, beware. I arrived early evening to be told that the restaurant was closed "for a summer break" and there was no room service available either. There is a very ordinary Chinese next door, which was almost empty and other eateries are at least a ten minute walk away. As I was a lone female, I didn't relish the thought of walking around an unknown town at night. Plus, I am only 3 weeks away from having a hip replacement, so my mobility is not great. I deliberately chose this hotel because it boasted restaurant and room service facilities, so I was quite cross. I was in the area for a family funeral and had planned to stay 2 nights, but I managed to change my travel arrangements so that I could avoid staying the second night. less
andreasgrafgbmh, Geschäftsführer at BEST WESTERN PLUS Crown Hotel, responded to this review
Dear - Comment Card #D208948,
Thank you for completing the survey regarding your recent stay at our property.
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.
We are a small Hotel near by the City. So we have not enough guests in the summer and we have to close the kitchen during the holiday time.
I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience and a dinner in our Restaurant.
If I can provide any assistance, please don't hesitate to contact me directly at 02161/306-0.
Andreas R. Graf
BEST WESTERN PLUS Crown Hotel