Last minute anniversary trip
12/07/2016 Steph M, Derbyshire, United Kingdom
Decided we were going to go away for our anniversary at the last minute. Chose Best Western as we have stayed in a few in the UK and had always been happy and we were not disappointed with this one ei... more
Decided we were going to go away for our anniversary at the last minute. Chose Best Western as we have stayed in a few in the UK and had always been happy and we were not disappointed with this one either. Its a lovely hotel, very clean and welcoming. We arrived early and they were more than happy to keep our luggage safe until we could check in which allowed us to begin exploring the city straight away. It's very central and everything is within easy reach by either walking or public transport almost on the door step. The staff were very friendly and helpful and they spoke English very well. Check in was easy and quick and the room was very nice, and more importantly clean. There was a secure safe, tea and coffee making facilities, hairdryer and shower gel/soap all provided. Bed was very comfortable. The only downside was that the air conditioning wasn't working properly. It was on but not emitting cold air. However we went to reception and asked for a fan and one was brought up to the room within 5 minutes. The lady came in and showed us the settings for the air con (we had already tried everything) but it still didn't work. At least we had the fan so it wasn't too bad.
We were room only so didn't use the restaurant. We did use the bar though in the evening, it was very reasonable and again staff were friendly and helpful. Check out was also very easy and quick.
All in all a lovely visit in a lovely hotel and we would definitely visit again and recommend. less
Katharina R, Manager at BEST WESTERN Savoy Hotel, responded to this review
Dear Steph M,
on behalf of our team, I would like to take first of all the time to thank you for staying with us and for making the effort to share your experiences with us. We are more than happy to read that you enjoyed your anniversary at our BEST WESTERN Savoy Hotel and would be delighted to welcome you back some time soon.
With BEST regards from Duesseldorf,
Deputy General Manager
BEST WESTERN Savoy Hotel