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The BEST WESTERN PLUS Alpen Resort Hotel is a modern first-class resort, situated near the railway station in the traffic-free Zermatt, Gornergrat station and ski lifts. All our comfort rooms have a balcony with view of the famous Matterhorn. The restaurant features excellent food and a large wine card. Start your day with our complimentary full breakfast. We have an indoor pool, sauna, a seasonal salt water pool (33C) massage service, tennis court and other ways to have fun. Our rooms feature a flat screen cable television with more than 100 channels, bathtub, hairdryer and mini-bar. Enjoy your stay. A city tax of 2.50 CHF per person, per day is to be paid directly at the hotel.

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Spissstrasse 52
4 Star


Pets: No Pets accepted
Check-in & Check-out
14:00:00 | 11:00:00
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Spissstrasse 52

What's nearby?


  • 50 kilometer(s) from Brig

  • 48 kilometer(s) from Saas Fee

  • 70 kilometer(s) from Sierre

  • 89 kilometer(s) from Sion

  • 117 kilometer(s) from Martigny

  • 223 kilometer(s) from Geneva, Geneve, Genf

Room Theatre Classroom U-Shape Boardroom Banquet
Have an enquiry?
Contact events on 0845 620 0506


  • TripAdvisor
TripAdvisor Traveller Rating: Rating: Based on 499 traveller reviews
Rating: 5 259
Rating: 4 176
Rating: 3 39
Rating: 2 17
Rating: 1 8

Well situated in Zermatt, this hotel is an excellent choice.

18. 09. 2016 lormic1947, Perth, Australia

We stayed for just one night but were very happy with the hotel and the service provided. Our room had a balcony which was a bonus. Breakfast was comprehensive and the staff were friendly. We would re... more


Switzerland tour

18. 09. 2016 turistCelje, celje

I and my wife stayed for one night on my recent Switzerland tour. We came one day earlier as have booked and because the hotel was overbooked they offer us an appartment in house in Zermatt. The appar... more


Great stay

17. 09. 2016 Paul T,

We stayed in building C on the fourth floor. It was a corner unit so we got views from 3 sides, with the balcony facing the Matterhorn. It was a gorgeous room. I think they recently upgraded the wa... more


Tired, stinky room

14. 09. 2016 962Zeitza, Durham, United Kingdom

I stayed for one night at this hotel on my recent Switzerland tour. I have booked all 4 stars hotels during my trip, so I was really disappointed when I saw our room. We arrived late at night and mayb... more

Owner Response
BWalpenresort, Leiter Öffentlichkeitsarbeit at BEST WESTERN PLUS Alpen Resort Hotel, responded to this review
Dear Guest, Thank you very much for staying with us. We are very sorry, that we could not meet some expectations. We apologize for the problem with the toilet. Normally they are working very good and the clienliness of the toilet is very important for us. The opening hours of the Spa area are published on our webpage and all booking pages. Pool 8am -9pm. Sauna 3pm - 9pm. Of course we open earlier on bad days or when guets are asking us. Near the recpetion we have a storage room for bags, please just ask us for it. The shuttle Service to the train station is available and indeed free for all guests - just ask at the Reception for this service. Best regards to Durham from sunny Zermatt, Your Alpen Resort Hotel Team

One word-Perfect!

12. 09. 2016 michelle l,

Overall superb experience. The apartment was very spacious, clean and well equipped. Bedroom, kitchen, dining & living area were on the upper floor while bathroom was at the lower floor. Great ameniti... more