My experience at Best Western Premiere Why had positives and negatives. As others have stated, the bed was very comfortable. The shower was quite nice. Although there was no rubber mat, so be careful... more
My experience at Best Western Premiere Why had positives and negatives. As others have stated, the bed was very comfortable. The shower was quite nice. Although there was no rubber mat, so be careful not to slip. The toiletries were high quality, and the free minibar was a plus. The breakfast cost €15, and was delicious and plentiful. The Nepresso machine in the room made great coffee. The staff was friendly and tried to be helpful.
There were a few problems though. The minibar, in my room, was broken. I was told that it was not supposed to be cold. After a few days the minibar was finally replaced, and it kept drinks cold. On some days the minibar wasn't replenished, so I had to ask at the front desk for water and other items.
The room was small but comfortable. There were no drawers and only one available shelf in the closet. You might have to ask for more hangars. The sink, in the bathroom, was shallow and rectangular.
I asked, at the front desk, for a wake up call for the morning on my last night. The phone rang in the middle of the night. I called to say that I had requested the wake up call for the morning not the middle of the night. I never received the wake up call in the morning.
When checking out, I was told that I owed €380. That was very wrong. No way were a few breakfasts and the city tax €380 which was more than three times what the bill really was. My bill was only €102. It took quite a bit of explaining to the woman at reception, while using a calculator, to get the bill correct. I had asked to see a breakdown of the bill but was told there was none because of the new system. I was not given a print out of the charges for my stay. Very shady treatment. Be careful when you checkout to make sure you are not overcharged.
If it weren't for the problems that I had experienced, I would have given the hotel a higher rating. less