28/06/2016 CardiffMaddie, Cardiff, United Kingdom
We would not have chosen to stay here, but did so compliments of Easyjet... Our room was clean but very small with barely enough room to negotiate the bed. Nice towels and linen though and well decor... more
We would not have chosen to stay here, but did so compliments of Easyjet... Our room was clean but very small with barely enough room to negotiate the bed. Nice towels and linen though and well decorated. The corridors though were a disgrace and needed a lick of paint to say the least.
We arrived at about 7pm, frustrated after the cancellation of our flight. This was exacerbated by the fact that the restaurant was closed and the only options were sandwiches or a take away pizza delivery. With only one member of staff on duty, he did his best to book in other stranded passengers, with requests for take aways and trying to juggle the bar. I counted a dozen people waiting for his attention. At check in we booked our free shuttle back to the airport in the morning not wanting to miss our replacement flight. In the morning though there was no record of our booking so we had to wait for another to be called. He then took us to the wrong terminal, not asking where we are flying from and then told us it was our fault. Not recommended, but when you're desperate... less
Bestwestern M, Responsable commercial at BEST WESTERN Bordeaux Aeroport, responded to this review
We have taken note of your impressions from your stay at our hotel.
First of all we want to express our regret for not having fulfilled all your expectations.
We hope that our hotel remains a pleasant place, with good service and a special welcome.
I remain at your disposal for any further information.