07/09/2016 Sergio C, Rovio, Switzerland
I've been to this hotel already one year ago. Last time i was positively impressed by this hotel, as it was freshly renewed. Rooms are small (but this is Paris). However this time i must say I have be... more
I've been to this hotel already one year ago. Last time i was positively impressed by this hotel, as it was freshly renewed. Rooms are small (but this is Paris). However this time i must say I have been negatively impressed. The room already looks old, paint is cracked on the wall in many areas, and is peeling off around the shower. Moreover I could almost not fit in the shower, as the ceiling there was a mere 1,85 at max. A pity for what looked like a nice renovation.
Hotel_Litteraire, Responsable réception at BEST WESTERN Hotel Faubourg Saint-Martin, responded to this review
Thank you for sharing with us your feedback after your stay with us again. Your opinion is important for us and allows us to offer our guests an even more positive experience. However, we are particularly surprised by your review, and we apologize about the inconvenience.
Our hotel was renovated few years ago, and we never recieve a similar feeling about the quality of our equipment.
In this case, do not hesitate to ask our team directly during yout stay to find another room. We invite you to stay with us again during your next stay, remembering your request, we will ensure you that the room assigned will match your requests.