A most uncomfortable experience
10/05/2015 Andrew P, Leatherhead, United Kingdom
Arrived here with great expectations after spending the previous night in the wonderful Best Western hotel in Reims. Had booked a 'Poem' room - the most expensive. What is styled as being an en-suite ... more
Arrived here with great expectations after spending the previous night in the wonderful Best Western hotel in Reims. Had booked a 'Poem' room - the most expensive. What is styled as being an en-suite room is in reality a room which is partially screened at one end by a concrete wall that doesn't reach the ceiling. The bed is in front of the wall and tat either side are what pass for sliding doors - slabs of cracked wood which cannot be fully closed because of the skirting board. One side has the loo - but no wash basin. The other an enormous bath with shower over. The arrangement is not much better than having a curtain screening the loo. One side of the bed had two lights and two bedside 'tables' (one of which resembled a hospitable bedside arrangement). The other side had neither table nor light. The two main room lights were placed on the wall on the bathroom side - at just the right height for a man of average build to bump his head on. There was no wardrobe - just a short rail, not far enough above what passed for a chest of drawers for a jacket to hung on properly. Breakfast was poor - little food and no one either clearing the debris from earlier guests nor refreshing the bread, pastries etc.
The decoration (what some reviewers have called 'quirky') is post modernism run riot. The staff were certainly friendly and helpful, but how this hotel was awarded four stars is entirely beyond me. less