04/08/2016 llrs26, Lebanon
The minute you step in this hotel you are welcomed by a warm personnel. They speak very good English. Everybody is very nice and helpful. We booked two rooms as I was traveling with my husband and two... more
The minute you step in this hotel you are welcomed by a warm personnel. They speak very good English. Everybody is very nice and helpful. We booked two rooms as I was traveling with my husband and two teenage daughters. Our room was upgraded to a suite, this was very thoughtful as we spent some time in the room as a family, to have a quick breakfast or for a cold dinner at night when we return tired after a long walk. We walked everywhere from this hotel. To the Madeleine, to Champs Élysées, to the Opera, to the Notre Dame. We took the Metro to reach Montmartre and Versailles. The upgraded room also gave little space for our luggage. My daughters regular room was small, which was expected in a european hotel. The rooms were always kept clean and tidy. I considered the breakfast pricey, it lacked variety especially fresh fruits. The Monoprix nearby gave much more at a lower price, especially the fresh juice, and the hot rolls!!!!! My youngest left her money in the room the last night of our stay, which was a mistake. This is a rule that she learned the hard way. I am sure that the administration wouldn't accept such a breach, and couldn't be held responsible. We noticed the loss on our way back, it was a hard comeback. This incident put aside, we loved this hotel and the front desk team. Each one of them tried his best. less
AMGerbault, Directeur général at BEST WESTERN Hotel Sydney Opera, responded to this review
Dear Madam, Dear Sir,
Thank you for your comment. I'm note sure to understand carrefuly what you wrote, at the end, concerning your youngest daugther's money !!????
Do I have to understand, she left money in her room when you left ??
Could you please send me a direct mail to the hotel, here I can't know when you came to visit us and which room you had ? Please give more detail sby mail !