Not on par with Best Western hotels in the USA
18/07/2016 plilikoi, San Diego
My wife and I stayed here for 5 nights, booked through Booking.com (a lot cheaper than booking through BestWestern.com). In our room there was a flier advertising that if you take the flier with you t... more
My wife and I stayed here for 5 nights, booked through Booking.com (a lot cheaper than booking through BestWestern.com). In our room there was a flier advertising that if you take the flier with you to dinner and you receive a complimentary aperitif along with a 3- course meal for €21. The regular price was €22.90. So we went down with the flier and got our complimentary aperitif, but the waiter kept the flier. I asked whether the meal would cost €21, as indicated on the flier. At first he denied the existence of this offer so I asked him to please bring me the flier. Then the manager said this was a 6-week old price, left in our room by mistake, and indicated that he couldn't honour it. My wife grew a bit agitated and said, "We're spending 5 nights in your hotel and you can't even give us the advertised €1.90 discount on a €22.90 dinner?" No, he could not, so we said, "Fine, in this case we're not eating dinner here. We'll pay for our aperitifs and leave, thank you." To his credit, he did waive the cost of the aperitifs. Sheesh, this would never happen in the USA. The French need to learn a thing or two about customer appreciation. Even without eating dinner here this experience has left a bad taste in my mouth. The room was very pleasant though and cleaned well every day. less
Pascal M, Manager at BEST WESTERN Hotel BeauSejour Lourdes, responded to this review
Thank you for posting your review, and first of all please accept my sincerest apology
for the incident that you had in our restaurant.
We regret that this happened and we agree that our head waiter made an error
not to accept the rate of the set menu that was mentionned in the flyer
We just changed our restaurant Menu, and we indeed forgot to change the flyer in some rooms, but that is our fault.
So thank you for have staying 5 days with us and we hope that all together you had a pleasant stay in our hotel and that you enjoyed visiting Lourdes and we hope to have
the occasion to welcome you back in the future.