14/08/2016 Lorenzo G, Balchik, Bulgaria
Hotel located near the railway station. Dangerous place full of drug dealers, thieves, tramps and prostitutes at every hour. Dirt everywhere. we were in 2 adults in the same Room. Terrible, there is n... more
Hotel located near the railway station. Dangerous place full of drug dealers, thieves, tramps and prostitutes at every hour. Dirt everywhere. we were in 2 adults in the same Room. Terrible, there is no space in the room to move, too small. The air conditioning works very badly. Internet too. They changed the room but same problems. We had to get down to work, but there is too much confusion, hotel without spaces. PC for guests was not working well. I asked why did not work well and the receptionist, then qualified as hotel manager, she was allowed to tell me why you do not use your devices, but which kind of anser is that? She is very rude and very arrogant, hysterical, does not know the education and not at all professional. He said write ome review, we not care. None respect for paying guests! Our stay was a nightmare. Forget this hotel.Hotel shabby and expensive for no one good service. Forget taxi very very expensive and a lot illegal. less
Riviera B, Directeur général at BEST WESTERN Hotel Riviera by HappyCulture, responded to this review
Thank you for taking the time to send us your comments.
I am sorry that your stay will be not go well,.
I am very surprised at your comments about the person you saw, because I'm the director and I have not had the opportunity to discuss with you.
I once again sincerely sorry for your negative impression on our company.
Still, I find your pretty harsh comment on our performance, the size of the room is located in the standards, the environment remains a city center environment, located near the station, next to our hotel is 2 hotels 4 stars, so a neighborhood rather well attended.
I hope we will have the opportunity can be a next time to welcome you under better conditions