Good, but beware of credit card problems..
13/12/2015 NavmanFrance, France
This Hotel has the fairly unusual policy of pre-authorising your card on arrival for double the room cost, giving the minibar as an excuse, (even though in fact I did not have one in my room). They wi... more
This Hotel has the fairly unusual policy of pre-authorising your card on arrival for double the room cost, giving the minibar as an excuse, (even though in fact I did not have one in my room). They will then issue a closure ticket on departure, and charge you seperately for your bill. However in my case the 150 euro pre-auto stayed on my account for two and a half weeks after I left, which is obviously not ideal.
Whilst I accept they may require a deposit, I recommend that anyone staying here proposes a forward payment for the room (more normal these days) and a cash deposit (cash machine 50m away) which apparently they will accept unless you want to risk the same issues.
I brought up this to the Hotel receptionist on a return visit to Bourg en Bresse ten days later, only to be told it must be my fault or my bank's fault.. (which it is not I checked with my bank and Visa in the UK) I tried, but an unsatisfactory resolution results in my mentioning it here..
Now for the good news, I like this Hotel. I believe to get the best value it would be worth upgrading to the superior rooms as the smaller ones on the third floor and at the rear might not be up to expectations. My room was very pleasant overlooking the quietish parking area at the front. I particularly liked the fact I could lie in a foam bath whilst watching BBC world, a possible one off quirk of my room layout..
There is a small garage with good height for larger vehicles ie SUV's, and the Hotel is in the best location in town. Parking is quite busy so probably best to reserve a place.
I did not use the restaurant, although it looks lovely, prefering to try the top tripadvisor Brasserie in town this time, which I thoroughly recommend.
Look forward to returning to this good hotel, will just keep my card in my pocket next time.. less