There for 6 nights. The good: Shuttle consistently on time, but watch as not always orange bus, sometimes white bus or orange minivan. The room and bathroom spotless, bathtub great but sink had only a... more
There for 6 nights. The good: Shuttle consistently on time, but watch as not always orange bus, sometimes white bus or orange minivan. The room and bathroom spotless, bathtub great but sink had only a trickle of water flowing (bad faucet needed to be replaced), linens fresh, comp bottles of water daily. Little to no plane noise between 11PM and 7AM. Convenient to airport.
The bad: The bed was not really a bed but a piece of foam sitting on top of a sheet of wood (see photo).and only 18 inches off the ground. The safe was inoperable. I gave up asking for repair after two requests met with no results Also multiple requests for additional pillows ignored. Told more than once they were now on the way to me but never showed up. . until I stood at the desk and waited while the young short male desk attendant horsed around with some people. His manner was surly and sarcastic when I approached him, and he made a joke of requests.A driver was kind enough to hunt some pillows down for me. Desk help is poorly managed. When I checked in the female desk clerk first needed to complain to me about previous guest within that guests earshot range as he left her area. I was embarrassed. By the way, two emails plus a call to Best Western before my trip were never acknowledged. There were a few staff who were nice and seemed frustrated with how their peers treated guests. I sensed from their words that they would not be working there long. I also learned there are only 4 individuals who service 12 hotels for repairs, so if you have a problem in the room do not count on repair, either fix it yourself or just make due. Although this hotel was convenient to the airport and provided free reliable shuttle to the airport, using it as a base for sightseeing is not recommended as it will cost you 25 euro per person for a three day transit card to get you back and forth to the central station in Amsterdam and use of inner city transit. There are no sightseeing excursions from this hotel or in the area, all are from the center of Amsterdam. Amsterdam is a walkable city but even if you wanted unlimited use of buses, trams, and ferries there it would only cost 20 euro for the week. For flights in and out of Amsterdam it is fast and easy to catch a 15 minute train from Amsterdam center to the airport and they run every few minutes. If I did it again I would pay a little more and stay in the center. This is an opportunity rich hotel for Best Western as it could be a great facility with proper management and staffing. less