stayed here one night between flights. directions to place of pick up for shuttle at terminal 1 were confusing. just follow signs for G, or ask someone how to get there. you leave the arrivals hall out door G, cross a long elevated hall, then take the elevator downstairs. do not take the first elevator down while still in the arrivals hall. once you leave the elevator, turn LEFT (website says turn right). walk past motorcycle parking until you see a row of angled parking where the hotel shuttle vans are waiting. it is across the street from the car parking garage.
this hotel's van is white (as most of the vans are). the sign stating that it is for alfa aeropuerto is very small; either i missed it or the van never showed up for the 9:15 PM pickup. there are some other words on the van that may have caused me to think that the shuttle was not the correct one. regardless, i waited at the shuttle point from ~ 8:45-10:05 PM. i diligently checked every van that pulled in. it was an extremely frustrating experience to say the least, especially when i had been up well over 30 hours by that time. i was about to give up and return to the arrivals hall to search for a taxi when the van showed up. and i almost missed it at that time....the driver is supposed to walk up and down the loading area, announcing the hotel name; i am certain that she did not do this for the 9:15 pickup (if she actually arrived). i would not have missed the shuttle if she did the announcement.
the room was fine, the bed nice and firm. the combo soap/shampoo product did not lather very well; i used my own shampoo. it appeared that there was AC? it was hard to tell--all automatic, could not adjust, and never came on. i slept with the window open; was a little stuffy, and noisy in the morning, but thanks to exhaustion and ambien, i slept well.
the breakfast was good--self-serve espresso/coffee machine, breads/rolls/sweets, eggs, cheese, meats, yogurt/fresh and canned fruit, juice. i will be returning to this hotel twice more on this trip, so will add more comments if i feel that they might be useful.
907tob, Be My Guest Department at BEST WESTERN Hotel Alfa Aeropuerto, responded to this review
Thank you for the time to write this review with all this useful information. I am very pleased to know that most of the services that we provide were of your convenience. In relation with our free shuttle service I may say that indeed is the Parking G the pick up place for all our guests arriving by Terminal 1. We have scheduled this service to pass every 45 minutes by this point with the obligation from our driver to announce his arrival in spite of the identifying signs and logos of our Best Western Hotel Alfa Aeropuerto**** that the minibus carries. This service goes every day from 05:00 until 24:30 (Parking G/Terminal 1) and 24:45 Terminal 2/ at C point).
I apologize for the time you waited our shuttle and I would like to inform you that I would be monitoring this service closely.
We look forward to meeting you soon.
"Be My Guest" department
Best Western Hotel ALFA Aeropuerto ****
Your hub between the Mediterranean destinations and home