I've just spent about 10 nights here. Generally not bad at all. It does need some tweaking to tidy it up, and bring it a little more up to the standard (service related) of its neighbouring hotel, the radisson blu. Examples would be the lifts in the hotel. There are two, that I could find. Each says they hold 5 people. Not possible without death being involved. And if you have a suitcase and bag not a chance. And this is one of the problems, whilst there, the hotel had a number of coach parties, each with 50 people. So once checked in, they head for the lifts, and no one else can use them for the next 30/60mins.
There is also an issue with the hot water. I thought it was it my room, but reception told me all the rooms, the water is so so hot.. Be warned, you could burn yourself. I had to put cold on full, then just keep moving hot a very little at a time. Seriously watch out.
The restaurant encompasses a bar, but not an area where you can just have a drink. It would have been nice to just chill in the bar area, with some snacks.
At breakfast the coach parties all come down at the same time which then means there are not enough tables for other guests. I was lucky to find a spare seat with the Chinese coach party so sat there.
The rest of the hotel is ok, just looking quite tired as said before, but I have to say, my main gripe with any hotel is the customer service. On two occasions I witnessed the lack of customer service. Once at breakfast, one of the waitresses just did not smile on any of the days I saw her. She was then putting some more food out, and just threw the metal tray ( literally threw it) onto the table.. It did wake everyone up.
The second one was in the evening. All I asked for was some vegetables. On arrival there was salad, so just a misunderstanding, so I just asked nicely for some hot vegetables. The waitress tutted, and in front of me rolled her eyes, as if it was too much to ask. A little customer service goes a long way. Did not eat there again and went across to the radisson blu where service was different - maybe what you pay for.
Generally though not a bad hotel just as said, a couple of issues. less