Don't Expect Ice in Your Drink
06/09/2016 justdoitcj, Canberra, Australia
Ice tray in fridge empty and was dirty. I wanted to make some ice so took it to reception with the intention of getting a clean tray. I was told they don't put ice in the fridge as guests have no way ... more
Ice tray in fridge empty and was dirty. I wanted to make some ice so took it to reception with the intention of getting a clean tray. I was told they don't put ice in the fridge as guests have no way of knowing what has been put in the ice trays (apparently it may not be water). This is a ridiculous statement, how do guests know what is in anything provided - what is in the orange juice provided at breakfast, are they going to make guests squeeze there own oranges???? Bring there own water for tea and coffee, really!! The guy at reception seemed annoyed that I had brought the dirty ice tray to his attention, looked at it and did not even acknowledge it was not at all fit to be used, then launched into the reasons why it was not filled in the first place. Grudgingly went to retrieve some ice cubes for me. I was given ice in an old, empty ice cream container which was not going to fit in the tiny freezer in the fridge in the room, so I guess you cant have ice in your in-room drink. I just wanted to make some ice but was not prepared to use the dirty ice tray.
Will mention I have stayed at this property before and the experience was fine, but quite frankly, will not be staying there again. The room we booked was not a cheap room so I am not really impressed with the value provided. Bathroom was beautiful, rest of room ordinary, ice tray dirty. less
Vicki R, Owner at BEST WESTERN Goulburn, responded to this review
Sorry to see you did not enjoy your stay.
If you decide to visit us again, just put your feet up and call room service for complimentary ice delivery to your room.