If I inpected before booking & paying I wouldn't have stayed there
14/09/2016 Fitchylovesfood, Emerald, Australia
I rarely rate things so low and judging by the positive reviews I am thinking the room we got is not the normal room standard. I have only read one other review the resounds my sentiments but apart fr... more
I rarely rate things so low and judging by the positive reviews I am thinking the room we got is not the normal room standard. I have only read one other review the resounds my sentiments but apart from that everyone else seems happy so maybe check the room before you pay. This was a ground floor room near the laundry/reception.
The room we stayed in was old and tired, no updates in many years. There was nowhere to sit, not even a table. No really a place to leave toiletries or other items in the smallest bathroom imaginable. Shower curtains are nasty.
Although it was clean (for its age and condition - there was mould in the bathroom grout but it was probably grouted 30 years ago), it was dusty and had that over the top carpet cleaner smell, my asthma kicked in straight away and my son came out in a rash.
I was a sales rep for many years and know budget hotels well, but this was bad compared to any of them, especially for the price we paid which I though was above the standard rates for a budget motel.
Our stay here was an overnighter, basically looking for somewhere halfway from Syd-Melbourne which we do regularly, but used to drive the whole way (before the baby arrived). I will not stay again and will continue the search for somewhere near the halfway mark that is cheap but comfortable. less
Graham W, Manager at BEST WESTERN Motel Farrington, responded to this review
I am sorry that you were not comfortable with the accommodation provided at the Motel Farrington in Tumut. I was actually surprised to read your review as my girls and maintenance staff work very hard to keep our rooms clean and fresh for our guests. As I suffer from asthma too, we are very particular not to use air-fresheners or carpet neutralisers and I would have definitely moved you if you had advised us of any problems. As you noted, we never get any negative comments on the cleanliness of our units - granted some of the downstairs standard rooms have not been upgraded to the same standard as our Queen rooms - but we are working on it. I have tried to work out just when you stayed and in which room but as the unit beside the laundry was upgraded nearly 2 years ago and does not had a shower curtain and the reception is in a separate block. Perhaps it is quite some time when you stayed?
As I said, I am sorry that you were unhappy with our accommodation, we usually ask guests to check the type of accommodation that they require first, but perhaps we were fully booked out at the time.
Tumut is actually a beautiful town and a wonderful half way stop-off when travelling between Sydney and Melbourne. I hope that next time in this area, you can call and make yourself know to us so you can inspect/experience our newly renovated rooms.
Graham & Gail Wilesmith (Owner/Managers)
Best Western Motel Farrington