Chilly reception and dark FROZEN room
11/09/2016 Bill D, Boston, Massachusetts, United States
My room was about 4 degrees Celsius and without power when I arrived as planned at 10:30 PM. (Outdoor temp was about 3 degrees.) The night attendant was abrupt, and never mentioned that electric pow... more
My room was about 4 degrees Celsius and without power when I arrived as planned at 10:30 PM. (Outdoor temp was about 3 degrees.) The night attendant was abrupt, and never mentioned that electric power to room had to be turned-on, by finding a wall-mounted card pocket, which was impossible to find in the dark. The room remained PAINFULLY COLD throughout the night, as the single heat pump was completely inadequate to thaw a frozen room. Another surprise on checking out Saturday morning -- breakfast hours listed in the room do NOT apply on Saturdays. As a result I was late for my taxi to the airport and incurred an extra fee. And the meals are mediocre. less
GSRM, Operations Manager at BEST WESTERN Newmarket Inn & Suites, responded to this review
Dear Bill D,
On behalf of our entire team, I would like to apologize for not exceeding your expectations resulting in an unpleasant experience. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.
I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.