The Quality of Service Decreased!
23/08/2016 Andrius V, Dundrum
It is much worse now in this Hotel,since my first visit. I will never come back again-trust me. The rooms and decor are out of date.The food is below the critics. The hotel stsnds itself in the indust... more
It is much worse now in this Hotel,since my first visit. I will never come back again-trust me. The rooms and decor are out of date.The food is below the critics. The hotel stsnds itself in the industrial estate, bedide the Local Travelers site, so beware! less
BWSHEPARK, Operations Manager at BEST WESTERN Sheldon Park Hotel, responded to this review
Thank you for positing your review following your visit to us.
I was extremely disappointed to learn that you did not enjoy your most recent visit with us following such a complimentary review during your last stay with us back in May of this year. In your last TripAdvisor review you expressed that the hotel "should at least have a 4 star" and in addition to this you recommend the bar for other reviews to try. I can assure you since your last visit in May we have not changed our food in the bar or underwent any major cosmetic changes to hotel decor.
That being said we clearly did not manage to achieve our usual service and standards to you. I can assure you it is not befitting or reflective of the experience we wish to create for our guests. I have discussed these issues at length with the relevant management in the hotel and I assure you they will be addressed as a matter of urgency.
I note your intention not to return and I hope you will reconsider this as we would love the opportunity to showcase our normal service. I hope that you give us the opportunity to welcome you back and serve you better at a future date.