very private, family-friendly and spacious but need proper pest control management
29/03/2016 Nesian89, Tarawa Atoll, Republic of Kiribati
To be fair, the room I stayed in at the hotel was very spacious and was fully equipped with basic amenities so it's very ideal for families or groups. The staff are very helpful and super friendly (al... more
To be fair, the room I stayed in at the hotel was very spacious and was fully equipped with basic amenities so it's very ideal for families or groups. The staff are very helpful and super friendly (always smiling)...from receptionist, maids and kitchen staff.
However, eventhough rodents are the least of my concerns (less sensitive to dirt and pests), the only thing that bothered me was the strong smell of rat's poo and urine when entering the room. As such, a proper pest control management should be in place to ensure that rooms will not be sources of cross-contaminations to the patrons or travellers staying at the hotel.
In terms of location, the villas are located close to both the airport and town centre but are very isolated which is ideal for privacy and peace. less
Vini S, Manager at BEST WESTERN Grand West's Villas, responded to this review
Dear Nesia 89
We very much appreciate your comments regarding your recent stay at Best WESTERN Grand West Villas. Please allow me to express our sincere apology for the strong smell in your room when you checked in, this was brought to the attention of the Head housekeeper and Maintenance department to look into it.
It was noticed that the strong smell came from the cleaning chemical used by the room attendant that cleaned your room as this particular room was occupied over the Easter weekend and checking out the same Monday morning when you checked in.
It is truly our privilege to have you as our guest and honor to welcome you back to BEST WESTERN Grand West Villas