Great location and amazing views from top floor lounge
21/09/2016 mandalaytogeneve, Arlington, Virginia
Clean, well appointed hotel. Here on business, so internet is important -- and the WiFi is good, reliable. Views from the top floor lounge/bar are amazing and a nice place to get some work done whil... more
Clean, well appointed hotel. Here on business, so internet is important -- and the WiFi is good, reliable. Views from the top floor lounge/bar are amazing and a nice place to get some work done while enjoying something to drink... although I wish they would allow non-alcoholic drinks (besides hot tea) as a substitute for the welcome drink (beer, wine or hot tea only - not even a soda or juice was offered!). The only other complaint I might have is that my spa experience was not as good as most other Asian hotels... and then when I tried to use my 15% off coupon (received at check in), the lady said "oh, I already rang up your bill" and wouldn't change it. I had to call the front desk to fix the charge. I also would not suggest the airport pick up (overpriced) - just get a cab on arrival. Otherwise a solid hotel for business travelers. less
MichaelExecutiveGM, General Manager at BEST WESTERN PREMIER Tuushin Hotel, responded to this review
Dear Guest- your kind word are appreciated.We are glad you enjoyed you enjoyed your stay with us.
Your constructive comments are also much appreciated and invaluable to us so we can exceed guest expectations. With regards to the soft drink in exchange for a welcome drink, there is no reason why we should not offer a non alcoholic option and I will follow this up with the restaurant and bars managers for the future. Once again, there is no reason the Spa staff could not have organised the discount and once again I will discuss that with all Spa staff and accountants- this is very simple to put right and thank you for bringing this to our attention.
With regards to the taxi transfer, we dont operate this system ourselves and use outside fully licensed companies for this. Yes, this may be higher than other local cheaper options, however your security, safety and comfort is important to us, especially if we recommend a supplier. We chose SIXT Cars - as they have modern,smart, well maintained and spotlessly clean vehicles and their drivers speak excellent English. Just as important, they are punctual and also have an airport office, thus ensuring there is no problems missing flights or waiting around at the airrpot after a long journey here.
I will of course follow up on all points raised and hope you will visit us again in the future. Until then, we send our thanks and kind regards