Could have been a 4 stars rating.
We stayed here for 6 nights/7days (June 26-July 2nd, 2016). I particularly love the location of this hotel. Very close, walking distance to lots of shops, restaurants, bus and subway train station. The room was not as small as most people reviewed it. It's a decent size, have enough room for 2 adults and 1 child. Our room have 1 full size bed and a sofa, small fridge, flat screen TV, a tablet and most importantly, a strong wifi connectivity. Bathroom was fully equipped with deep bath tub for soaking (after a long day at Disneyland, this was a welcomed feature), hot water and bidet. They provide daily toiletries as well. Pretty much a comfortable room over all. The hotel itself including our room) was clean, well lit, well staff and well organized. They have ice machine, microwave, vending machine and laundry room in 2nd floor (300y or $3us, 100y for 30mins dryer). There's vending machine on all floors. Staffs are all friendly and appears to be willing to help esp Uzami. They do try. Unfortunately, due to the language barrier, there's always a misunderstanding. Communication is very bad here, poor in all aspects.
I booked at this hotel mainly because they stated on their website that they provide shuttle bus transportation to and from Disneyland and Disyney Sea. Well, yes, they do provide a drop off in the morning. The drop off was perfect, their shuttle bus brought us directly inside Disneyland parking lot, it was hassle free, for sure. But the pick up was truly not what I expected. It was hell going back to our hotel. After an exhausting day at Disneyland, we were looking forward to get on the bus then back to the hotel hassle free like that morning dropped off but instead we had to walk a good 5-10mins to a train station! The shuttle bus awaits us on the next stop. And because of the said misunderstanding, the bus did not wait for us! In short, we had to hop on a train with 1 transfer for another 45minutes. We returned to our hotel that night dead tired and almost 2 hours later. The hotel could not give us direction on how to get to the hotel from Disneyland by train so we had to fend for our self, asking strangers and using our phone map directions. I must admit our little boy was a trooper, he was very tired as we all were but he simply sucked it up. We spent an estimated $17 for one way train ride back from Disneyland to our hotel. We complained but didn't get anything but a nonchalant apology. For our next day visit to Disney Sea, we found out that it cost $30 taxi ride from hotel to Disney Sea. They could have told us that when we called them that night from Disneyland! It would have saved us the aggravation! Needless to say, we took a taxi on the way back to our hotel from Disney Sea. They also directed us to take the subway station to go to Tokyo Sea on our fourth day, which would take us longer time 9with multiple train transfer) and costly. A stranger told us that there's a bus station close by; cheaper and quicker route (no transfer) than train.
Overall, it's a 3 stars rating for me. Had the shuttle bus to Disneyland Park be as describe in their website, I would rate this hotel a 4 stars. I wish I read the reviews here before I booked. Their description is a bit incomplete, even misleading. I don't blame the negative reviews here base on that.
Would I stay here again? Probably but will not depend on them for Disney transportation or directions. less