Potential for being so much better. Great staff, dodgy rooms
16/09/2016 varun_mukthi, London
Location of this hotel is a double edged sword - quite central, but just adjacent to the red light street - very seedy and would avoid venturing there at all costs. Warm welcome and very good service ... more
Location of this hotel is a double edged sword - quite central, but just adjacent to the red light street - very seedy and would avoid venturing there at all costs. Warm welcome and very good service at the reception. Got upgraded to superior (But this did not prove great in the end). Rooms needs a bit of attention and looks quite a bit worn out. Decent size though. But this is where the problem started. Room facing the front of the main road. Unexpectedly, there was road works going on right outside our room. Very noisy at night which resulted in no sleep at all. Not great to our start at Nagoya and given we had an early morning train to Kyoto the following day.
The second night got room towards the back of the hotel and on the 13th floor. This time Wi-Fi wasn't working. Some construction work going on outside and we were pre-warned this time. Not the best situation to be in. Although the night was peaceful and slept well. Air-conditioning not the best and the water pressure on the basin was questionable.
On my return to the UK I made a complaint about the first night issue, to which the initial response was an 'Apology' letter. After further email communications I got a $25 voucher that can be used towards any BW 'Full' price discount. I rejected the offer. Don't think I'd be going back to a BW property in a hurry, so would not be needing it. Unfortunately our worst stay in a hotel during our two week trip across Japan and China. It was not really bad, just that the other hotels we stayed in way better and we were able to have a peaceful and comfortable stay. less