terrible service by some staff
19/09/2016 kissdfamily, London, United Kingdom
Hotel location was good, unfortunately our room was not ready on arrival, we had booked interconnecting family room, they told us would have to take 2 rooms near each other! Had to get a friends husba... more
Hotel location was good, unfortunately our room was not ready on arrival, we had booked interconnecting family room, they told us would have to take 2 rooms near each other! Had to get a friends husband to communicate to get our interconnecting room. Had to wait in lobby with small children, reception staff unhelpful, arrogant.
However, staff at breakfast and in the terrace hotel helpful, friendly, polite and professional.
Plus money taken from son's room. less
BWThePresidentHotel, Genel Müdür at BEST WESTERN PLUS The President Hotel, responded to this review
First of all, I would like to thank you for having visited BW The President Hotel for your stay. It was indeed a pleasure having you stay with us and sharing your feedback regarding the experience at our hotel. It is always disappointing to hear of our failures and to learn that our systems and people failed to deliver on this occasion.
Please accept my apologies for your unpleasant experience. Also, could you please give us that your reservation details ?(firstname.lastname@example.org)
I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
BEST WESTERN PLUS THE PRESIDENT HOTEL