Not as I expected...
13/09/2016 mehdii a, Tehran, Iran
At first I need to appreciate for hotel management cooperation regarding my online payment issue. Best Western Congress hotel is a clean hotel, in one word. The location is great and close to republic... more
At first I need to appreciate for hotel management cooperation regarding my online payment issue. Best Western Congress hotel is a clean hotel, in one word. The location is great and close to republic square and also the staffs were kind and helpful.
But, I expected to have a bigger room based on Hotel website's photos, it was not. After check in, no one helped us for carrying luggage, I have not seen such welcome from any other 4 star hotels. I can say that this hotel is a good hotel but could be better. less
BWCongressHotel, Marketing Coordinator at BEST WESTERN Congress Hotel, responded to this review
Dear mehdii a,
Thank You for taking time and leaving the review of your stay. Your opinion about our hotel is very important and useful to us. Happy to hear that you liked the comfort, cleanness and location of the hotel.
As regards the room sizes want to kindly inform you that in the near future we are going to have a big renovation of the hotel so for your next visit you will feel the difference.
We do apologize for the inconvenience caused during your stay concerning your luggage as during your visit we were fully booked and it can be possible that our porters were busy helping other guests.
Our team is always happy to have a guest like you and hope to see you again in our hotel.
Best Western Congress Hotel