Is this the worst hotel in Dar?
12/09/2016 johne999a, Tel Aviv, Israel
Probably not, but the worst I stayed in. Booked and paid two rooms by booking.com only one showed when we arrived. They had rooms so ok-ish. Check in was ok, friendly staff. Then the fun started. I wa... more
Probably not, but the worst I stayed in. Booked and paid two rooms by booking.com only one showed when we arrived. They had rooms so ok-ish. Check in was ok, friendly staff. Then the fun started. I wanted a drink before bed, it was a comedy. Everyone was nice but incompetent. A simple whiskey with ice and Sprite created so much havoc it was incredible. I waited while they got the whiskey from one bar, a glass from another, Sprite from some place else. Finally they brought whiskey only.... After complaining to the manager and after nearly 30 mins and they said they would bring to the room, I went up and met a waiter who said it was in the bar, went down again, no drink, went back up they we waiting with the tray. Total disorganisation. First and last time here. less
Julieth M, Guest Relations Manager at Best Western Plus Peninsula Hotel, responded to this review
Thank you for choosing to stay at Best Western Plus Peninsula Hotel -Oyster Bay, we appreciate the time you have taken to review the hotel following your stay with us. Your comments are very valuable part of our obligation to continually review and improve our services.
We are very disappointed that we did not meet your expectations during your stay with us and apologize for the inconvenience caused.
We are working on your comments and we will make sure you will not be disappointed next time.
We do hope that you will consider staying with us again and looking forward to welcome you back on your next visit to Dar es Salaam.
Guest Relations Manager