Definitely Underrated as a hotel option....
03/09/2016 Alonso64, Fort Lauderdale, Florida
I traveled to San Jose for a long weekend with two friends. I picked this property because of the great price that was offered as part of a vacation package on JetBlue. The pictures depicted a modest,... more
I traveled to San Jose for a long weekend with two friends. I picked this property because of the great price that was offered as part of a vacation package on JetBlue. The pictures depicted a modest, well-kept resort. Upon arrival, this is exactly what we found: a more-than-modest, well-kept, smaller resort!! We were Very happy with the facility, and the extreme friendliness of the staff. Although the hotel is older, it is going through a very discrete renovation at present. I didn't even notice until my buddy pointed out the workmen, and we heard some minimal noise one evening. The grounds, building, and rooms are Very clean. Also, there are several onsite dining options: Sangria Restaurant on the main level, the casino restaurant/bar downstairs, and Denny's. The food at the restaurants was inexpensive to moderately priced, and very good at Sangria. While Denny's was unusually higher priced than normal compared to the US, the free breakfast vouchers from the hotel were very handy, and were usable anytime. The hot tub and pool were also immaculately maintained. There is a gift shop and tour office just as you enter the hotel. In fact, the front desk actually booked the two hiking tours which we did, after the regular tour operator left for the evening. That was very convenient! My friends got a room which faced the pool and gardens, and was nice. However, I had room #483 on the other side of that wing, and my balcony had a gorgeous view of the mountains, city, and sunset! The balcony itself was very roomy, and was a nice place to sit with a drink at night, and gaze at the lights from the city. My only minor complaint is that gym is a nice size, but could use updated equipment. Otherwise, I would definitely recommend this hotel. Taxis are plentiful out front (Alberto is really nice) and Edgar (from the front desk) had the hotel shuttle meet us directly at the airport upon on arrival. When I return to San Jose, I will definitely stay here again! less
Marjorie E, Guest Relations Manager at BEST WESTERN Irazu Hotel & Casino, responded to this review
Dear Alonso64, thank you so much for posting your very thorough review about your stay in our hotel.
We are delighted that you and your friends had such a good time, finding our accommodations so clean and comfortable, our services so good (especially our complimentary breakfast options among many others) and a very attentive and professional staff who are always going the extra mile to ensure that our guests have everything they might need and to make them feel more than welcome, complying with their requests and answering all their questions whenever they needed.
Please accept our most sincere apologies if the noise from the renovations was of any inconvenience for you and your friends. We are also very sorry that you found that our gym needs to be updated; as you previously mentioned, the hotel is currently undergoing renovations and remodelations, we assure you that when all the work is finished, all the hotel is going to have the best and most modern appliances and furnishings.
It was a pleasure having all of you here with us. Thank you for choosing us,we will all be looking forward to your next visit.