NEAT AS A PIN.....GREAT STAFF
16/09/2016 Toronto-Retiree, Toronto, Ontario
Hotel was very clean, and we constantly saw staff giving something a wipe or a polish. Had a lovely clean smell as well. The front desk staff were terrific. We had a problem with the deadbolt and i... more
Hotel was very clean, and we constantly saw staff giving something a wipe or a polish. Had a lovely clean smell as well. The front desk staff were terrific. We had a problem with the deadbolt and it was fixed pretty much within the hour. And the housekeeping staff figured out that we did not like our bed 'tucked in all the way around', saving us the task of untucking it. LOL The included breakfast was decent. Pretty typical, actually. Every staff member that we came across had a smile and a greeting of some sort. Very pleasant stay, we will be back. less
BW830, Manager at BEST WESTERN PLUS Fergus Hotel, responded to this review
Thank you for taking the time to leave such a thorough and complimentary review of the Best Western Plus Fergus Hotel. We are thrilled that our associates and facility were able to exceed your expectations. Your feedback on the cleanliness of the rooms is important to us. The true measure of an accommodation is during its busiest period, and it looks like we were able to meet all our guest expectation. We set very high standards for our housekeeping department and are consistently performing quality checks in our rooms and through guest feedback. It is always nice to hear how well our guests are treated by our associates and we focus on training them to provide each guest with an exceptional stay. We are proud to be your hotel of choice in Fergus and look forward to welcoming you back.