Had a recent stay at this hotel in the middle of September. We have Diamond status with this chain, and they were sold out that night- so I wasn't expecting an upgrade. However, when we checked in abo... more
Had a recent stay at this hotel in the middle of September. We have Diamond status with this chain, and they were sold out that night- so I wasn't expecting an upgrade. However, when we checked in about 2 PM that day, I asked the front desk person if this was their best available room. As a Diamond, we are entitled (at most BW properties) to obtain this perk. She responded that no upgrades were available, which was fine. However, in the early afternoon there absolutely had to have been many other standard queen rooms available in much better locations throughout the hotel- and this individual (initials were CR if the management cares) chose to put us out in a room overlooking the parking lot. My wife is currently having some plantar fasciitis, so lugging suitcases up stairwells was not a pleasant experience for her.
We were visiting friends, wouldn't be in the room too much, and would be returning for a good night's sleep, so the location wasn't that big of an issue- or so we thought. Upon return that evening, there were people hanging out in the parking lot- and sitting on the walkways that patrons use to get to their rooms. Some were shirtless, and our friend even commented how bizarre it was that people were just hanging out in the parking area. I want to make it clear that current management ENCOURAGES this by having bench seating available at certain places on the walkway. I understand having seating on a balcony at the rear of the room- but not on the main walkway- it is about the stupidest thing I have come across as far as logistics go at a hotel property.
To make a long story short, the people on the walkways and/or in the parking lot were quite loud well into the evening. So loud, in fact, that even after putting in my travel ear plugs I could still hear them. This hotel is highly rated- and, quite frankly, I just don't get it. It was the worst stay I have had at a Best Western property in the 5 years since I became a Diamond- and the worst overall stay at any hotel anywhere in the past few years. Fortunately, Newmarket is growing very quickly and new hotels are beginning to pop up. My prediction is that this particular property will become an afterthought as the city gets larger and the competition becomes stiffer. It goes without saying that we will never stay here again, but your mileage may vary. If I could give them a zero rating I would- but a one will have to suffice. less