My wife and children stayed at this hotel while I was in hospital having surgery. I did stay with them for a few nights before I went into the hospital and one night after being discharged from the hospital late in the afternoon.
Let me just say this, THE STAFF ARE AMAZING!!!!!!!!!!!!!!!!!
We have stayed here several times before while I have been comig back and forth to Halifax for my surgery consults and multiple surgeries. The hotel itself is very clean and spacious. They have a lot to offer here as well like a pool, hot tub, Arcade/Games Room, Restaurant, wifi and so on. They also have a convenience store and Subway right next door which is really handy. The best thing too, is that they have a wonderful Hot and Cold Breakfast which is INCLUDED with your stay. It has all kinds of items on it as well from scrambled eggs, hash browns, meat to toast, bakery goods, bagels, yogurt and so on, really awesome.
So, the big thing here is, the STAFF. They are truly amazing and very thoughtful. They treat you like a friend and always interested in what is going on with you. When the staff found out that I was being discharged from the hospital and we had decided to stay the night instead of travel home, they all came together to start making arrangements for my arrival back to my families room. They wanted to make sure I was as comfortable as could be. They didn't have any cots available and wanted to make sure I was in my bed alone without one of our children (I had back surgery and my kids always move and kick in their sleep) so they asked if it would be acceptable for them to bring in multiple duvets and comforters to make my son a bed on the floor so he could be comfortable and I could have the bed to myself. They also had staff come back to our room to change the bedding on my bed and thoroughly clean the room again (this was at the end of the day for cleaning staff and they had already cleaned our room once that day). They also brought extra pillows for myself. They offered to make arrangements for our dog if we wnated. They had even offered to put us in a bigger room but we decided with everything we had and being one night that we were ok where we were. From the moment they found out I was coming back, we became their first and main priority between the front desk staff, supervisor and cleaning staff. My wife said that they dropped what they were doing and made her, myself and our children their first and only priorty, very touching to be honest. To top it off, the front desk staff called when I returned and welcomed me back and then called later to check in on us.
It truly was moving and appreciated to have them do so much and offer so much. They even offered to send someone to pick me up at the hospital and have someone look after my bags and assist me getting into the room. This truly is the amazing service that you get from the staff at the Best Western Chocolate Lake.
If you are looking for a place to stay in Halifax for any reason, choose The Best Western Chocolate Lake as you will not be disappointed.
Thank you so much to all the staff. less