Best Western Plus?! You must be joking!
10/09/2016 CynthiaB212, Thunder Bay, Canada
The property we wanted to stay at was full, so they referred us to this Best Western. We should have asked to see the room before we checked in. The building out front looks nice. But we were sent to ... more
The property we wanted to stay at was full, so they referred us to this Best Western. We should have asked to see the room before we checked in. The building out front looks nice. But we were sent to the dump in behind the main building. The smell when we opened the door was disgusting...like urine. The bathroom was tiny, with no space for toiletries. We tried to open the windows because of the smell but one of the windows was broken and didn't open. If I was travelling alone, I would have left at that point but my husband was tired from a long day of travelling. I wanted to sleep in my clothes...or the car. Was so glad to get out of there this morning. And the shocking thing is...the price...we have Best Western Diamond status and are CAA members but it was still over $150 with taxes. Ridiculous. When we checked out this morning, no one asked about the room or if we were pleased with our stay...big surprise. Avoid this place!!! less
Judy N, Owner at BEST WESTERN Glengarry Hotel, responded to this review
Thank you for reviewing our property on your recent stay. We apologize for the problems you encountered and with all guests, we want to provide hospitality and assure that all our guests have the comfort they deserve. We failed you in this and hope, if you are in Truro, that you will give us another chance to show you that this is not the norm.
Call us directly if you wish to discuss this further. 902 893 4311
Regards, Judy N