08/09/2016 Richard R, Mukilteo, Washington
I'm a reward member and stay at Best Westerns without a second thought. But this one is a long way from downtown (if you are planning to do a walk or visit a downtown venue), not as well appointed as ... more
I'm a reward member and stay at Best Westerns without a second thought. But this one is a long way from downtown (if you are planning to do a walk or visit a downtown venue), not as well appointed as many others, and the air conditioner had a noisy fan (again not the level of maintenance I expect from a BW). Perhaps the standards are lower in Canada or the competition for guests is less intense. less
BWPlusSaintJohn, General Manager at Best Western Plus Saint John Hotel & Suites, responded to this review
First of all, thank you so much for being a rewards member. We really appreciate your loyalty to Best Western, and we hope that you're earning a lot of bonus points!
Secondly, I am sorry to hear that we did not exceed your expectations. That is very disappointing to hear, especially because we really care about taking care of our guests and strive to provide a pleasant stay for all of them. We are only a 8 minute drive to downtown, but I understand your point in that we are far for travelers that wish to walk around in the heart of Saint John. For guests that like the experience of spacious, free parking and free hot breakfast, we still strive to be the best in town.
We hope to work on things that we can improve on so that we can cater to as many different types of travelers as possible. We do value your feedback, as that is your true and honest opinion. Hopefully you will consider coming back to stay with us. Thanks again for your input and for being a valuable loyalty member.