Nice place, horrible staff
15/09/2016 waldrel, Knoxville
This gets a one only because of the rude employees at the front counter. We spent one night here on a road trip. The facility is very clean and adequate. Rooms are nice size and beds comfortable. We l... more
This gets a one only because of the rude employees at the front counter. We spent one night here on a road trip. The facility is very clean and adequate. Rooms are nice size and beds comfortable. We left before breakfast, so I cannot speak to that. One thing I can speak to though is the staff at the front counter. When checking in, I waited about 15minutes while 2 clerks were gossiping. They did not even look up. Another clerk was busily typing on her computer and also did not look up. There was a maintenance man standing there just looking out into the ether. After asking if anyone could check me in, one of the gossipers said the one typing would do it. I eventually was checked in, but was told to wait 10 min for the room to dry as they had just finished cleaning it - the room is fine, so I assume the folks who clean them care about their jobs. I later went back to get ice – since the only ice machine is on the first floor in the lobby – and asked a fellow at the front counter if this was the only machine. He was eating a banana and could only nod his head yes. If I owned this property, I would fire the manager and the front counter staff immediately. They are rude and inattentive and it lays at the feet of the manager. The facility is fine if you can ignore the rude people at the front counter. less
Ghislaine V, General Manager at BEST WESTERN PLUS Moncton, responded to this review
I would like to thank you for taking the time to write your comments about your experience at the hotel, on behalf of our entire front desk team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.
I hope that you will consider staying with us again so we can have another chance to provide you with a superior experience