21/09/2016 tojulesyyc, Calgary, Canada
Booked the room through Airmiles and everything was wonderful. We've booked through airmiles before and the hotels often aren't that welcoming for "discount" customers, but these guys were great. Ch... more
Booked the room through Airmiles and everything was wonderful. We've booked through airmiles before and the hotels often aren't that welcoming for "discount" customers, but these guys were great. Check-in was a breeze, they had been waiting for us - or so they said. Offered some suggestions on places to eat, gave us a map of town. When mentioned a restaurant we wanted to eat at, and while we were checking in - the front desk person was already on the phone trying to find out if the place was open and if she could get us a seat. Super nice of her. Our room...amazing, it was bigger than my first apartment! We ended up with a suite - kitchenette, dining room, living room, separate bedroom, and full bath. Have never had that much space in a hotel before. Everything seemed new, very clean, room was a little noisy for the night as it was street facing - but we realized the next morning that the window was a jar. Something we hadn't thought to check as we initially just closed the curtains when we arrived. There is a little cafe in the hotel, we chose to eat there for breakfast - you could tell that it's not a full kitchen, but more life a muffin and a coffee to go kind of place. We'd opt for eating somewhere else next time. It was ok, but left us wanting a little more before we got back on the road. We'd definitely stay here again if we were passing through Cranbrook. less
CScott1019, Manager at BEST WESTERN Cranbrook Hotel, responded to this review
Thank you for your review and recommendation. My team takes pride in delivering friendly, accommodating service to each and every guest, they will be pleased to hear their efforts are appreciated. We look forward to welcoming you back on your next visit!