Discrimation at its worst! Brutal!!!!
22/09/2016 Jen S,
The absolute WORST customer service! I had stayed there with my son's lacrosse tournament in May, and had a great experience. Called just now to book a room for my son and I for a hockey tournament, a... more
The absolute WORST customer service! I had stayed there with my son's lacrosse tournament in May, and had a great experience. Called just now to book a room for my son and I for a hockey tournament, and was told that my son isn't allowed to stay there because he plays hockey! Needless to say I will never stay at this hotel ever again nor will I ever tell anyone to stay at this hotel again!!! Discriminating against a family because their son plays hockey is absolutely ridiculous, just because there happens to be a tournament in town. less
BWBarclayGM, General Manager at BEST WESTERN PLUS Barclay Hotel, responded to this review
Dear Jen S:
Thank you for taking the time to write this TripAdvisor review. Customer feedback is essential in our business however I would like to address what you perceived as “brutal” customer service and discrimination. Our guests are very important to us and we treat all with respect and appreciation. Your claim of discrimination contradicts your statement that you had a great experience when your son’s lacrosse team visited us in May of this year.
Sports teams are a big part of our business and one that we try to build upon. We appreciate the business that teams give us while attending tournaments in the Alberni Valley. We are one of three hotels hosting the hockey teams for the tournament that you are attending. We have allocated 42 rooms for this tournament and they are being assigned to the teams by a RoomRoster agent working on behalf of Alberni Valley Minor Hockey Association (AVMHA). We not only work very closely with AVMHA but we are also a large sponsor of the association. This would go against any claim that we discriminate against hockey teams.
Your team was assigned to another hotel which you did not want to stay at. The room you inquired about wasn’t in the 42 room allocation and is not suitable for a hockey team’s needs. Our newly renovated King Business Traveler rooms include a King bed, desk, office chair and an armchair and are on different floors that will allow us to meet other guest’s expectations that are not attending the same event.
Our goal is to give great customer service and help meet your expectations however we can’t give that service when our Team is faced with a tirade of threats and profanities. I empathize the hotel assignment wasn’t agreeable to you and I appreciate your desire to stay with us and have that same great experience as you did during your last visit.