HOTEL STAFF HERE MAKE ALL THE DIFFERENCE
14/09/2016 mrs_aqualad, Seattle, Washington, United States
Our room was a 4th floor deluxe king, not a terrific view but okay. Room stylishly updated, clean and comfortable. Bed and linens were exceptionally nice. Felt rested and refreshed other than the n... more
Our room was a 4th floor deluxe king, not a terrific view but okay. Room stylishly updated, clean and comfortable. Bed and linens were exceptionally nice. Felt rested and refreshed other than the noise early one morning coming from the ajoining room (through the connecting doors) so would suggest if you can get a room without that feature you may avoid a way earlier than expected 'wake up'. That is our only complaint. From the moment we arrived staff friendly, knowledgeable and fabulous! Their cheeriness both in the hotel and grill staff next door made our 3 night stay most enjoyable. We will be sure to return on our business/family trip to this beautiful area. Pretty good location (at one end of famous Baker Street). Bonus is that they offer free parking to their patrons which isn't readily found in Nelson. lastly, if you skip a day of housekeeping you receive a $5 coupon to be used at the restaurant or redeemable for 250 BW points... It's a WIN WIN staying here. Thanks kindly for the great hospitality! less
Ryan M, Owner at BEST WESTERN PLUS Baker Street Inn & Convention Centre, responded to this review
You are so right about that. Hotel staff will always make all the difference. We feel very fortunate to have the quality of staff like we have at the BW Plus Baker Street Inn. The Front Desk staff always set the tone and then you will see the same cheeriness from our Housekeeping staff as well as the Restaurant.
This week we have scaffolded the exterior as we begin a major exterior renovation which will see new paint scheme, a new front facade as well as the new Best Western branded signs. We hope to be finished by the end of October!
Thanks so much for taking the time to give us such a glowing review.