Good service overall, house keeping could use some work though.
We stayed here for a couple of nights in early September, it was booked last minute from a family member to be close to the Royal Alexandra hospital. We had a basic queen room, was alright for just sl... more
We stayed here for a couple of nights in early September, it was booked last minute from a family member to be close to the Royal Alexandra hospital. We had a basic queen room, was alright for just sleeping but not much room other than that. Our room had two large towels in it and a few smaller bath towels- which isn't that big of a deal, but in our case housekeeping decided to not show up during the entire stay. Front desk was helpful, and the pool was a lot of fun for my daughter to play in - although fairly deep. Loved having the options of life jackets!
Very convenient location, across from Kingsway mall and about 1-2 km from the Royal Alexandra hotel so if you dont feel like ordering from the menu which is somewhat expensive, you can either walk to the 24 hour Tim Hortons on the other side of the hotel or go to the food court across the street.
Overall I would consider staying again due to the location and pool that my daughter loved, but would definitely pay extra to upgrade the rooms for the space! (My fault for not confirming the rooms booked with my family member when it was an emergency stay). Would next time be making complaints to the front desk regarding house keeping if the situation was different and we weren't so tired already from our long day. less
Douglas C, Manager at BEST WESTERN PLUS City Centre Inn, responded to this review
Thank you for your response. I am sorry to hear that housekeeping did not make up your room during your stay! Usually our housekeeping team is quite punctual.
The pool is always a great place for the kids (and adults!) to have some fun. We've got a variety of different life jacket sizes so everyone can enjoy themselves.