We were looking for an inexpensive place to overnight to break a long journey, and chose this member of the Best Western chain based on its location and the fact that it is part of a well known brand. The reviews at the time were mixed, but had enough good ones that I thought it would be a safe bet.
When we arrived, we noticed right away that the building is a little more run down than the photos suggest, but the reviews mentioned that there was some updating going on, so we didn't worry about it too much. When we checked in and got our key cards, we went along to our room, and when we opened the door, we were surprised to find someone else's luggage in the room! We went back to the front desk and explained what happened, and the desk clerk seemed very surprised, as the computer showed that the guest had checked out...hmmmm.
We were given another room, but it made us rather nervous, since there didn't seem to be any explanation as to how this happened, and we wondered whether someone might be able to access our room because of the same mistake...hmmmmm
We went for dinner to a restaurant that was suggested by another staff member, which turned out to be a great place, and lots of fun. We came back, planning on an early night so that we could get an early start in the morning. As we spent more time in the room, it became very apparent just how thin the walls and floors are, and how much noise passed between them from other guests. The people above us sounded like the were re-arranging the furniture every 30 minutes or so, and we could hear most of the conversation going on next door.
I realize that this building is old, but, really, Best Western shouldn't be hanging its name on this kind of place without a complete renovation. The carpets were old and needed replacing, and the fixtures were all pretty tired as well. To be fair, I think the beds in our room had been replaced, and were quite new and very comfortable. Thankfully, all the travellers above and around us were pretty quiet by around 10:30 or so, and we actually had a very good night's sleep, but I shudder to think what might have happened if there had been active children, or people who wanted to party a little - it would have been impossible to sleep.
Breakfast was, in a word, disappointing. I wasn't really expecting much, because the price point of this motel is relatively low, but the eggs were pretty tasteless, the sausages greasy, the fruit salad was mostly melon, had already run out, and was not replenished. There were three cereals on offer, but little else, and the bread/bagel/muffin choices were not very nice quality. The best thing they had was the waffle maker, which turned out very nice waffles.
The staff, apart from the room mixup, was pleasant and the rooms were clean, but I wouldn't stay here again, because it's just too noisy. less