It was ok for a brief stop over
20/09/2016 Claire A, Bayville, New Jersey
We were looking for something convenient to the highway, clean, basic, and pet-friendly for a one night stay on the way to a longer trip. We got what we expected. The room was very basic, but beds wer... more
We were looking for something convenient to the highway, clean, basic, and pet-friendly for a one night stay on the way to a longer trip. We got what we expected. The room was very basic, but beds were comfortable. The bathroom left a little to be desired. There seemed to be a lot of mildew on the shower surround (nothing bleach and a scrub brush couldn't cure) and a hole in the shower curtain. The hotel itself is showing its age and is in need of repair/updating. The inner courtyard was a pleasant surprise. The desk staff needs to better monitor it, though. At 5 am I was out walking my dog and there was a large, loud group of 20 somethings - they looked kind of thuggish and were rapping with a lot of profanity. It made me a little uneasy walking through there. Minimally the hotel staff should have told them tone it down and clean it up. The keys to the room were kind of annoying, as it was very difficult to get the door open. The morning breakfast was about what you would expect for a hotel complimentary breakfast. The breakfast area had enough space and was kept clean. The only negative there was the large, open trash barrel near where the food was. Kind of gross. Should have been something with a lid. Staff by and large was helpful.
• Stayed September 2016, traveled with family less
Sarah L, Manager at BEST WESTERN Battlefield Inn, responded to this review
Dear Claire; Thank you for selecting our hotel as your place to stay during your travels. We appreciate your business. Please accept our apologies for not meeting your expectations better and thank you for bringing these items to our attention. Rest assured this is not typical for our location and sorry to hear that you did not have a better experience. Renovations have just begun on our guestrooms and we will updating all rooms and baths over the next few months. We do hope you consider another stay so we can show you our true level of customer service and hospitality.