01/09/2016 Hawgwild91, Virginia Beach, Virginia
I will point out that I am a Best Western Rewards member and this was my third time staying at this hotel. My daughter is a new student at Radford University and this hotel is the most convenient. Th... more
I will point out that I am a Best Western Rewards member and this was my third time staying at this hotel. My daughter is a new student at Radford University and this hotel is the most convenient. The previous two times we stayed here, the hotel was undergoing renovations, so I gave them the benefit of the doubt when things were not quite right. This time I was told that the renovations are finished except for the fitness room.
First, on a positive note, the staff is always friendly and helpful and the location is great if you are visiting the University. On the negative side, the renovations were low quality and only cosmetic. The paint color in the halls is dark ship grey and just looks terrible. I don't think the paint was the correct paint for the doors because almost every door has new paint peeling as if it did not adhere. Our room had a bathroom door that did not fit the door jam and would not close. The bathroom also had the exhaust fan and towel racks hanging as it appeared they were screwed directly into the dry wall and were not anchored. Our room fridge was old, wobbly, and the door at times would not close. We woke one morning to find the door did not close and all of our drinks were warm.
The final straw came at checkout. Originally I had reservations for two nights, Thursday and Friday, to move our daughter into her dorm. A week prior, I called and asked if they had availability for Saturday as my wife and I decided we would like to spend a day visiting wineries in the area. They said yes, they had plenty of rooms available and added the third night onto our room. I was happy. My rate originally was $99 a night for Thursday and Friday. I was wrong to assume that the rate would be the same for the Saturday night because when I checked out, I was charged $209 for Saturday night. I asked and the clerk said they were completely booked that night. I don't think they gave me any discount for AAA or Rewards.
I can justify $99 a night for an imperfect hotel that is convenient. I can not justify $200+. We are returning to the area in October and we have made arrangements somewhere else. less
Teresa O, General Manager at BEST WESTERN Radford Inn, responded to this review
Please accept our apology for the issues during your stay, Yes, we have been under renovation for quite some time and there are still issues we are trying to address and correct. Hopefully all will be completed soon. We hope you will consider us for your next stay and that all will be taken care of then.