Could Be 5 Star
16/08/2016 funhogs2, Sun Lakes, Arizona
We have stayed at hundreds of hotels over the last few years. This rates with the best of them except when your neighbors decide to cook dinner in their room. When the cooking begins in the evening t... more
We have stayed at hundreds of hotels over the last few years. This rates with the best of them except when your neighbors decide to cook dinner in their room. When the cooking begins in the evening the stench is overwhelming in the hallway, your room and everywhere in the hotel. The positives: clean hotel room and property, refrigerator in room, large HDTV but only a few HD channels, comfortable bed, good a/c, large room, good water pressure in sink and shower, good towels, complimentary USA Today, good breakfast buffet, friendly staff. The only negative: the smell that permeates the hotel and your room when your neighbors cook their dinner. Be forewarned- you'll smell it all night long and in the morning. They need to work on a better ventilation system if they're going to let people cook in their rooms. less
Kevin H, General Manager at BEST WESTERN PLUS Landmark Hotel, responded to this review
Thank you for taking the time to share your experience at our hotel on Trip Advisor. It is our goal to lead the lodging industry in superior customer care, and deliver a superior product. I want to apologize for not exceeding your expectations at our property. We have consciously designed our hotel with a 24 hr. continuous exhaust system to quickly and effectively eliminate strong odors from our kitchenette rooms equipped with stovetops. At your earliest convenience, please direct message me your name, or room number so that I may investigate to ensure our system is working correctly in the room you occupied : firstname.lastname@example.org. THANK YOU for giving us the opportunity to serve you.