28/09/2016 Mary W, Houston
Arrived after 10 hours on the road. We received a double queen room. After unloading our things, we noticed that the a/c was not working. Called the front desk, and she came to see if she could fix th... more
Arrived after 10 hours on the road. We received a double queen room. After unloading our things, we noticed that the a/c was not working. Called the front desk, and she came to see if she could fix the problem. She could not fix it, so she offered a fan. Not acceptable. Then she offered another room. We loaded everything back up and moved to a second room. This time the tv remote power button did not work And the a/c did not work. The desk clerk said most of the remotes don't work. But only the power button, every thing else should work. So I said, then I have to get up to turn the set off? She said, well yes. She then gave us another room. We loaded up for the second time, and moved to the third room. This time we didn't unload, and waited to see if the a/c worked, etc. A/C didn't work either. Desk clerk said that after the summer season, a lot of the a/c units don't work well and need to be reset. REALLY???
While the desk clerk tried to be accommodating, I expect much better from a Best Western.
We ended up leaving. Drove down the street to the Holiday Inn Express. less
Sam P, General Manager at BEST WESTERN Mountain View Inn, responded to this review
We are very sorry for the inconveniences experienced. Our maintenance team has service the AC units and swapped the remote control from the rooms reported and we will be working with the front desk clerk on her customer service. We understand your frustrations and want you to know we are taking it serious here at the hotel.