A lack of attention to detail!
05/09/2016 Psalm19, Fort Worth, Texas
As we often do, my wife and I wanted a night away. Over the last several months we’ve checked out the Hampton here in town… excellent… and the Holiday Inn Express… not so excellent… and now the Best ... more
As we often do, my wife and I wanted a night away. Over the last several months we’ve checked out the Hampton here in town… excellent… and the Holiday Inn Express… not so excellent… and now the Best Western. I’m trying to check out all the upper tier hotels in Burleson in an attempt to find the one I like best and then I can just make a reservation there when I want a night away… no thought required.
When I went to check in about 3:30, a half-hour or so after check-in, my room was still not ready. After heeing and hawing and checking with housekeeping staff, the front desk staff finally decided to move me to another King Suite that was already clean. I worked in a resort hotel environment for years and there is a problem when your back to back cleans are not done by check-in time. This is not a large hotel.
When we checked in, the room was clean. We used the pool and hot tub and enjoyed both immensely. Both seemed clean and well maintained.
Problem number one arose about bedtime. I realized that the AC was not working as it should. Even though I had it on 70… and eventually 68… and cool, it kept shutting off and stayed stuffy in the room. I probably should have called the front desk, but it was late and I know the hotel was fully booked and it seemed a bit pointless to stress out the girl at the front desk over something she had no control over. Thank God it was a fairly cool night and the AC worked enough… intermittently… to make it halfway comfortable.
Problem number two popped up in the middle of the night. Although it was just my wife and I, I always rent a suite or something with two beds because I tend to snore. In the middle of the night, I got up to pull out the sofa sleeper and discovered that there were no linens or pillow in the sofa sleeper whatsoever. I ended up having to pull the top sheet off the bed and use it as both a bottom sheet and a top sheet. Additionally, the mattress was very uncomfortable and sleeper mechanism was tweaked. I ended up sleeping with my feet downhill.
Strike three was a lousy breakfast. The hot portion consisted of powdered eggs and prepackaged diced potatoes. Neither was appealing. I didn’t try the sausages. There were the usual offerings like cereal and pastries and yogurt and waffles from a waffle maker.
Perhaps it seems like I’m nitpicking, but so many hotels all charge roughly the same price, so the amenities and attention to detail should be the same. If one doesn’t want to be held to the same standard, they shouldn’t charge the same price. less