I would think twice!
02/07/2016 patbmc, Houston, Texas
We decided to stay here after seeing the ratings and reviews on Tripadvisor. Plus it was a little cheaper than most. But, it was not a good experience. The lobby and breakfast room are being renova... more
We decided to stay here after seeing the ratings and reviews on Tripadvisor. Plus it was a little cheaper than most. But, it was not a good experience. The lobby and breakfast room are being renovated and are completely gutted. They moved the breakfast to a regular size room. They crammed 3 tables in there and just enough items to say they provide breakfast. It was not a full breakfast and absolutely no room. The hotel is the older style with the entrance to the room from the parking lot. Not a big issue except we had construction workers and smokers hanging out just outside our door at night and in the morning. So every time you opened the door, you would get covered in smoke and some would come into the room. The room itself was the standard size room. It was old but everything had a fresh coat of paint on it and the carpet seemed fairly new. The door looked old and heavily dented. You could see daylight all around it when it was closed. It's back up security latch was just a small chain. So, overall our experience was not good. The money we saved by staying here was not worth it. We ended up going to McDonalds for breakfast and spent the money we saved. I understand how inconvenient renovations can be. But, it felt like they just threw a few items in a small room so they could still claim they provided breakfast. Plus, if you are going to have major renovations, why would you choose your peek time of the year to do so?
I recommend staying across the street at Comfort Inn and Suites. We stayed there before. It is much nicer, with a more secure lobby entrance to your room, and has a full breakfast. less
Pete P, Manager at BEST WESTERN Executive Inn, responded to this review
We thank you for taking the time to write a review. I would like to apologize for the inconvenience caused during lobby renovations. In order to keep our guests happy and continue to offer breakfast, we decided to have our breakfast in a standard room rather than not have it at all. We haven’t made any changes to our continental breakfast we still offer all the items that we normally do.
We realize sometimes people are just plain inconsiderate of others but we can only control the actions of our guests to a certain extent. Yes, we are an exterior corridor hotel and some of our guests like to stand outside their room and smoke that’s why they choose us over the interior corridor hotels where you have to walk out in the parking lot to smoke. We don’t just have a door chair latch we have a dead bolt lock too. We will get our maintenance team to check all the concerns you showed with your room. Regarding the time of renovations, there is no given when we are going to be busy and when not. We know renovations are never pleasant for anybody but we have to make necessary upgrades time to time. Once again, we are extremely sorry for the inconvenience you faced during your stay. We hope you would give us another chance. Thank you.