Not Happy - so many problems
20/09/2016 USAFoodsGuy, Melbourne, Australia
Disappointing for a Best Western Plus, just got here not long ago and I already want to leave! The rooms are advertised as ‘All Suites’, not really – there just a bit bigger room. A suite generally ha... more
Disappointing for a Best Western Plus, just got here not long ago and I already want to leave! The rooms are advertised as ‘All Suites’, not really – there just a bit bigger room. A suite generally has a separated seating area that is removed from the area where the bed is, not so here.
The lighting is very poor, don’t plan to read at night – no overhead lighting and the lamps are low and have florescent fixtures which are low light and yellow.
The bathroom has broken sanitary wall tiles – not very nice. The ‘high speed internet’ NOT – takes a few minutes just to download the yahoo homepage.
Good News – the front counter staff are very nice and professional. less
bestwesternsunset, General Manager at BEST WESTERN PLUS Sunset Suites-Riverwalk, responded to this review
On behalf of my entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to me and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.
I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
Osbry Millender CHRM, CHA