Not a Plus
19/09/2016 PepperMarsh, London, United Kingdom
We favor Best Western Plus, but are unsure how this one got the designation. Our ADA accessible room was tiny- a wheelchair could not have moved about in this room. The bathroom was not completely pai... more
We favor Best Western Plus, but are unsure how this one got the designation. Our ADA accessible room was tiny- a wheelchair could not have moved about in this room. The bathroom was not completely painted-large sections of old paint and patches were visible. Bathroom door could not be
closed completely, then could hardly be opened. Toilet paper holder was broken. Room smelled like dirty socks. Bed linens had scuff marks. Warning signs in public areas everywhere about fines for smoking, pets. Breakfast room chairs had plastic
covers like Grandma's couch, and there was plastic strips on the flooring. Breakfast area floor was dirty, littered. Small breakfast room, many large families. less
ICare_44499, Guest Relations Manager at BEST WESTERN PLUS Lubbock Windsor Inn, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. At Best Western we strive every day to provide a superior customer experience. I am sorry we weren’t able to do that for you. We will use the feedback you gave us to implement improvements to ensure we provide a better experience in the future.