Where In the World Is The Best Western
27/09/2016 Ken A, Martinsville, Indiana
When approaching this property from the east on I-40, this hotel is not easy to find. Shortly after exiting I-40 there is a small sign partially obstructed by a tree. The sigh reads Best Western and s... more
When approaching this property from the east on I-40, this hotel is not easy to find. Shortly after exiting I-40 there is a small sign partially obstructed by a tree. The sigh reads Best Western and shows an upside down U. We missed the sign. Had we seen it, it would have had no meaning. When we called the Best Western from the parking lot of a Motel Six, the desk clerk was not helpful. When asked if she was located east or west of the Motel Six she did know. When asked if she was located north or south of I-40, she did not know. She told us she was near a Valero Gas station, of which, there are numerous ones in Amarillo. We finally found the property but the search left us frustrated. It appears to be an older, but well maintained, property with fresh paint and new carpet. Breakfast was below average less
Andria K, General Manager at BEST WESTERN Santa Fe, responded to this review
I am very sorry to hear about your confusion in finding our hotel. Best Western just recently updated all of their logos so I know it can be hard finding us when looking for the new logo ! I also apologize that our front desk agent was not very helpful in the directions. She just moved to Amarillo and is still a little unfamiliar with the directions. But we will work with her on that! We are open to any of your breakfast suggestions to improve breakfast for our guests. Once again I apologize that your stay with us at the Best Western Santa Fe in Amarillo did not exceed your expectations!! I hope you give us another chance! If you need to speak with me directly regarding your stay you may call me at 806-372-1885. Or you may email me at firstname.lastname@example.org. Have a wonderful day and I hope you choose to stay with us again!